Returns & Exchanges

At Carets, we want you to feel confident in your stride, which is why we offer a 365-day return policy on all unworn items in their original packaging. We provide free shipping for all domestic exchanges and returns to ensure you find your perfect fit without any extra stress.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the unworn shoes and any included accessories back into the original box, ensuring the footwear is protected from damage during transit.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your shipping carton.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your receipt; we will process your refund or ship your exchange once the tracking updates.